Questions? We’ve got answers
General FAQs
Inspections are mandatory under Zambia’s ZS 560 standard to ensure vehicles meet safety and environmental requirements. They reduce road accidents, protect consumers, and prevent importation of substandard vehicles.
Imported used vehicles must be inspected pre-shipment. For local vehicles, inspection frequency depends on vehicle category and regulatory updates.
All inspections are conducted by AAA’s accredited inspectors, trained to ISO/IEC 17020 standards using state-of-the-art equipment.
A Roadworthiness Certificate is issued, along with an ATJ ‘Inspected & Passed’ sticker for official use and resale value enhancement.
Yes. Vehicles that don’t meet the minimum safety, structural, or emissions criteria as defined by ZS 560 will be marked as failed.
A detailed failure report is issued. The owner must fix the listed issues before returning for a re-inspection.
Yes. All inspection outcomes and vehicle data are logged into AAA’s secure database and available for verification through our digital platforms.
INSPECTION PROCESS FAQs
Bring the Vehicle Registration Certificate, Export Certificate (for imports), and Engine & Chassis Number confirmation documents.
Most inspections are completed in 10–20 minutes, thanks to our streamlined process and advanced equipment.
Key systems including brakes, suspension, emissions, lights, tyres, odometer, engine condition, and vehicle structure — as per ZS 560.
Yes. A clean car improves visibility for underbody and structural checks, and speeds up the process.
Absolutely. We offer clean, professional waiting areas for clients.
Yes. A printed and/or digital report is issued immediately after the inspection.
BOOKING & PAYMENTS FAQs
Book online via our website, through WhatsApp, or by calling our support line. Walk-ins are allowed, but appointments are prioritized.
Yes. Payment secures your time slot and enables faster processing on arrival.
We accept mobile money (Airtel, MTN), debit/credit cards, bank transfers, and secure online payments.
Yes, with a minimum of 24 hours’ notice. Changes within shorter windows may incur penalties.
Your fee may be forfeited unless a valid reason is communicated in advance.
Refunds are available for cancellations made at least 24 hours prior to the appointment. Terms apply.
Yes. We support fleet and group bookings. Contact us for customized scheduling and rates.
VEHICLE SAFETY & COMPLIANCE FAQs
Brake systems, tyres, suspension, lights, seatbelts, steering, structural integrity, and exhaust levels — all as required by ZS 560.
Yes. We use digital analyzers to check CO levels, hydrocarbons, and smoke opacity for diesel vehicles.
Yes. Unsafe or non-compliant modifications can result in failure. Always declare any changes during booking.
Yes. Pre-shipment inspections under ATJ are required for compliance with Zambia’s mandatory standards.
You may face penalties, import clearance delays, rejection at the border, or being denied registration in Zambia.
Yes. Once the necessary fixes are done, a re-inspection can be booked. Our process is transparent and well-documented.
Yes. Many insurers require proof of roadworthiness before issuing or renewing policies.
How soon can I return for a re-inspection?
As soon as the required repairs are complete — ideally within 14 days to benefit from a free re-check.
The first re-inspection is free within 14 days. Beyond that, a reduced fee may apply.
Only the components that previously failed will be re-checked.
Unlimited. However, your vehicle cannot be legally used until it passes.
Yes. Always bring your previous report, registration, and ID for verification.
Yes. Since only specific issues are reviewed, the process is shorter.
VEHICLE OWNER FAQs
Yes. They must present all required documents (registration, ID copy, previous report if re-checking).
Yes. We offer pre-purchase inspections to verify the vehicle’s roadworthiness before you commit.
They are inspected under the same ZS 560 standard, with attention to safety components, not fuel type.
Yes. They often undergo more stringent checks due to frequent usage and higher safety risks.
No, but being present helps in case of immediate clarifications or consultations.